Course Overview
The House Manager – Level I Residential Operations Certification is a foundational, entry-level House Manager course for people preparing to step into residential management within private service. It is suited to nannies, housekeepers, hospitality professionals, and others looking to transition into a House Manager role. The course introduces the responsibilities involved in overseeing the day-to-day operations of a private residence. Students build an understanding of how organization, communication, discretion, and consistent service standards support a well-run household.
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A House Manager brings many parts of a home’s operation together. Students explore household administration, scheduling, record keeping, property upkeep, maintenance planning, and the systems that help daily responsibilities stay organized. They learn how vendor and contractor relationships support the residence and how to coordinate outside services effectively. The course also introduces household finances, expense tracking, payroll responsibilities, and bill management.
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The curriculum addresses technology and digital tools used in private homes, along with ways to support secure and reliable household systems. Students consider how a House Manager collaborates with housekeepers, nannies, chefs, and other household staff. They learn about professional communication, hospitality, etiquette, and responding to family needs. These skills help House Managers contribute to a respectful, coordinated, and consistent household environment.
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Through practical examples and applied learning, students strengthen their ability to organize schedules and documentation, coordinate people and resources, and support property maintenance. They learn to recognize operational needs, follow through on household priorities, and respond thoughtfully when plans change. The course helps students connect the details of daily service with the larger goal of keeping a residence functional and prepared. This foundation can help prepare them for House Manager responsibilities within private homes.
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House Manager Level I is the first step in the Level I and Level II pathway to Estate Manager Certification. Level I focuses on the core operations of a single residence and establishes the knowledge used in more advanced household management. Level II builds on that foundation with advanced estate operations and leadership training. Completing both levels provides a pathway to Estate Manager Certification and prepares students for broader responsibilities across private households and estates.
What Changes at the Estate Manager Level?
A HIGHER LEVEL OF RESPONSIBILITY, LEADERSHIP AND STRATEGIC MANAGEMENT.
Frequently Asked Questions
HOUSE MANAGER - LEVEL I CERTIFICATION | PROGRAM INFORMATION & ADMISSIONS
1. What does a House Manager do? A House Manager oversees the day-to-day operation of a private residence. The role may include coordinating household staff, maintaining service standards, arranging repairs, managing vendors, and keeping household routines organized.
2. Who is the House Manager Level I program for? It’s for professionals preparing to take on responsibility for running a private residence, as well as current House Managers who want to strengthen their skills. Nannies, housekeepers, family assistants, and hospitality professionals may find it useful as they move toward broader household operations work.
3. What will I learn in the program? You’ll study the responsibilities involved in managing a residence, including household administration, staff coordination, property maintenance, vendor relationships, financial organization, technology, and family support.
4. How is House Manager different from a nanny, housekeeper, or family assistant? Those roles usually focus on particular areas of service or support. A House Manager coordinates the broader operation of the residence, helping ensure that staff, household needs, maintenance, and daily priorities work together.
5. How is the program organized? The program is presented in 10 modules covering more than 250 topics. The curriculum is designed to build a working understanding of the responsibilities involved in managing a private household.
7. How long do I have to complete the program? You have 12 months of access to complete the coursework and required assessments. Many students plan for about six months of part-time study, depending on their schedule.
8. How are students assessed? Students complete assessments throughout the program and a final examination. If you need another attempt, retakes are available during your access period.
6. Is the program online and self-paced? Yes. You complete the coursework online and work through it at your own pace, so you can fit your studies around your existing work and responsibilities.
9. What can I do after completing House Manager Level I? The program is intended to prepare you for the wider responsibilities of managing one private residence. It can also provide a foundation for further study through the Advanced House Manager Level II pathway.
